We are not just hiring - we are looking for personalities that light up a room!
- How big is your smile?
- Do your eyes light up a room?
- Can you turn challenges into opportunities and guests into lifelong ambassadors
We believe that the best part of our team is the energy, positivity, and genuine smiles we share with every guest and team members.
If you've got any of the above, we want to hear from you.
We are on the hunt for enthusiastic, positive, and energetic people who thrive on creating moments that guests will remember long after they leave.
A Rare and Fantastic opportunity to shape and lead the future of our multiple Resort dining concepts, including 2 rosette awarded Brasserie - Clocktower, 3 rosette awarded restaurant - Horto, Michelin restaurant FiftyTwo, and our extensive conference and banqueting offering.
The ideal candidate will have extensive experience running similar high quality, multiple outlet food and beverage operations, with quality and service delivery at the forefront. This is a hands on role, leading, empowering and developing the existing leadership and management team.
Job Summary
Responsible for overseeing all food and beverage operations across the Resort, including kitchens, restaurants, bars, conference and banqueting and room service. This role is accountable for delivering high levels of service and operational excellence, profitability, team engagement and development.
Key Responsibilities:
- Lead, Manage and oversee the Restaurant and Kitchen teams in establishing and executing departmental and overall business goals.
- Accountable for the overall operations of the Restaurants and Kitchens, including short and long range planning so that the business operates cost effectively and efficiently.
- Monitor and analyse the products and services on offer, to maintain a competitive advantage in the market
- Create and monitor quality of service throughout all Restaurants and Kitchens ensuring service delivery and support processes are on track to deliver a high level of guest service in an effective and cost-efficient manner.
Working Relationships/Communication
- Oversee the interview process and select job applicants for all Restaurants and Kitchens.
- Collaborate with stakeholders in the business to create and develop the dining concept, timelines of projects, promotional activity, packages and services on offer.
- Build, promote and maintain cross-functional relationships with other departments of the business
- Facilitate and organise management meetings, setting clear objectives.
- Create development plans for all direct line reports, ensuring a consistent learning curve
- Ensure direct reports communicate appropriately with their direct line reports and follow through on necessary objectives.
- Positively manage supplier relationships, and ensure any contractual agreements are met.
- Attend networking events and take part in industry initiatives as and when appropriate. and developmental needs.
- Attend inter-departmental meetings as and when required.
Productivity
- Provide and promote continuous professional development opportunities to maintain an empowered, progressive and knowledgeable Restaurant and Kitchen team.
- Effectively supervise, discipline, mentor and support line managers with performance evaluations for all Restaurant and Kitchen employees
- Ensure sign off of all Service Standards by position competencies for departmental managers
- Ensure solutions meet strategic business objectives and quality standards within time, resource and financial goals
- Develop and maintain all Standard Operating Procedures within the Restaurant and Kitchen Departments
- Ensure the Restaurants and Kitchens are in good condition at all times reporting all maintenance faults.
- Oversee monthly inventory of supplies, equipment and products.
- Oversee supply stock and ordering of all products
- Provide needs-assessment of training items related to guest service, food quality, service and sales and develop programs to increase team performance.
- Ensure that the Restaurant and Kitchen teams are commercially aware, evaluating and driving the team's sales and productivity.
- Drive the Resort's reputation and market presence, staying abreast of industry trends and competitor set.
- Deliver exceptional guest experiences by maintaining consistently high service standards and product knowledge throughout the F&B team.
- Ensure that food allergies and dietary requirements are treated with absolute seriousness.
- Review and act on guest feedback, taking prompt action to resolve guest complaints and improve guest loyalty.
- Enhance the hotel's image through online reputation management for F&B, driving positive reviews on key platforms and websites.
- Ensure F&B operations strictly comply with all regulations (including health, safety and hygiene, food safety certification, licensing) and that potentially hazardous situations are identified, reported and corrected.
- Create attractive F&B concepts, menus including menu engineering, products and promotions that drive revenue and profit, collaborating with stakeholders.
Financial Responsibility
- Develop the F&B Operations business plan, financial targets and business volumes, as well as guests and team member experience.
- Collaborate with the Commercial team to develop and execute powerful F&B sales, marketing and social media plans.
- Manage F&B key partnerships to develop and maintain successful stakeholder relations.
- Manage the F&B operations and forecast to support achievement of the Resort's commercial goals.
- Review departmental results - including sales, costs, profit margins, covers, guest service and team satisfaction.
Additional
- Be responsible for Health and Safety as an individual and to work colleagues, guests and the business, reporting concerns through the Health and Safety processes and procedures.
- Ensure continuous professional development of self, including attending required training courses and seeking means of developing within the business
- Promote continuous improvement in the level of quality and guest care provided by the business and make proposals/suggestions where applicable
- Respect colleagues and the working environment at all times.
- Ensure high standard of dress and self-presentation within the working environment
- Undertake any other duties commensurate within the position for which you are qualified.
In return for your hard work and commitment we offer:
- Company sick pay for up to 4 weeks
- A range of discounts including 50% off spa days and dining, not to mention preferential room rates for employees and family (subject to availability of course)
- Annual party, family fun days, award dinners - we love to celebrate!
- Up to 30 days annual leave, increasing with length of service
- Complimentary overnight stay for you and a guest (including dinner, bed and breakfast with spa) when you complete a three month probation
- FREE food and drink; The Green Room is our team's dedicated space to chill out, when not 'on stage' looking after our guests. You'll find a range of hot and cold food options with different areas to relax, catch up with your 'co-stars' or watch TV.
- Investment in personal growth through Apprenticeship, Training Courses and Development Programmes.
- Can't wait until pay day? Wage Stream allows you to pay yourself when you need it!
- Hospitality Rewards include FREE Employee Assistance Programme from Day 1
- Local discounts on gym memberships
- Complimentary counselling sessions to support mental health
- Wellbeing App with a range of support such as podcasts, fitness videos, recipes
- AND MUCH MORE...........
About Rudding Park
A privately-owned luxury hotel, Rudding Park has 90 bedrooms and suites, a destination spa, three restaurants and a kitchen garden, private cinema, two golf courses and meetings and events venue. Set in 300 acres of landscaped gardens and woodland, Rudding Park is one of the most beautiful Harrogate hotels.
Rudding Park features the first Roof Top Spa in the UK and offers an extensive range hydrotherapy and thermal experiences. We offer an extensive range of treatments and guests can discover the Escape Zone - a peaceful and serene space to relax following a treatment. The Spa also offers an indoor swimming pool using natural waters from the grounds of Rudding Park, a Juniper Log Sauna, Rasul for traditional Moorish mud treatments, Retail Therapy, Hair Studio, Nail and Beauty Studio.
